Contact information

Contact Information

We’re here to help with orders, returns, warranties, and product questions.

🏢 Company Information

Power Byte (Pty) Ltd
CIPC Registration: 2021/786170/07
Customer Support: support@powerbyte.co.za
WhatsApp: 072 046 9466 / 078 020 6125 

💬 Talk to Us

  • WhatsApp: 072 046 9466 / 078 020 6125

  • Business Hours: Monday–Friday, 09:00–17:00 SAST (excluding public holidays)

  • Response Time: Typically within 2–4 hours during business hours

  • Outside hours, messages will be answered the next business day.

📧 Email Contacts

📝 Order Help Checklist (For Faster Support)

When contacting us, please include:

  • Order number and full name

  • Contact number and delivery address

  • Product name and IMEI/Serial (if applicable)

  • Photos/videos of the issue (for warranty or DOA claims)

🚚 Tracking Your Delivery

  • A tracking link is sent via email/SMS once your order ships.

  • Didn’t receive it? Email support@powerbyte.co.za with your order number and we’ll resend it.

🔄 Returns & Warranty Submissions

  • Email support@powerbyte.co.za with:

    • Order number

    • Description of the issue

    • Clear photos/videos

  • Our team will respond with the next steps and provide a return label if applicable.

🔒 Privacy

We use your contact details only to handle your query and service your order.