Shipping policy


Last updated: 20 February 2025

This policy explains how we ship orders placed on the Power Byte online store. It sits alongside our Returns, Exchanges and Warranty policies and South African consumer law.

Where we ship

  • South Africa: Nationwide delivery to metro and regional areas. Remote or outlying areas may take a little longer.

  • International: Not offered yet. If you’re outside SA and desperately keen, email support@powerbyte.co.za and we’ll see what’s possible.

Delivery options & fees

  • Standard Door‑to‑Door (nationwide): Free

Shipping is free nationwide for now. No delivery fees are charged at checkout.

Processing & dispatch times

  • Order cut‑off: Paid orders received by 13:00 are usually dispatched the same business day. After 13:00, dispatch is typically the next business day.

  • Business days: Monday–Friday, excluding public holidays. We don’t dispatch on weekends.

 

Delivery estimates (after dispatch)

These are estimates, not guarantees. Couriers can take longer during sales, strikes, weather events and holidays.

  • Major metros: 1–3 business days

  • Regional towns: 2–5 business days

  • Remote/outlying: 3–7 business days

Tracking your order

  • You’ll receive a tracking link via email/SMS when your order ships.

  • Tracking can take a few hours to update after the parcel is scanned at the first hub.

Address changes & missed deliveries

  • Before dispatch: Email support@powerbyte.co.za promptly. We’ll update if the parcel hasn’t been collected yet.

  • After dispatch: We can request a reroute with the courier, but it may not be possible and reroute fees may apply.

  • Missed delivery/recipient unavailable: The courier will attempt redelivery or hold the parcel at a nearby depot/locker. Re‑delivery charges may apply if multiple attempts fail.

  • We don’t deliver to PO Boxes. Please use a physical address with someone available to sign during business hours.

Pre‑orders & backorders

  • If an item is marked Pre‑order or Backorder, the product page will show an estimated ship‑by date. Your order ships when all items are ready. If you want in‑stock items sooner, place a separate order.

Split shipments

  • For multi‑item orders, we may ship items separately to speed up delivery at no extra cost. You’ll get separate tracking numbers where applicable.

Packaging 

  • Devices are packed in protective materials and outer cartons for transit.

Damaged parcels or missing items

  • Inspect your parcel on delivery. If the box looks damaged/tampered, note it with the driver and take clear photos before opening.

  • Report shipping damage or missing items within 48 hours to support@powerbyte.co.za with photos of the outer box, inner packaging and the item.

  • Keep all packaging until your claim is resolved. Courier investigations typically take 5–10 business days.

Delivery requirements (security)

  • A signature and/or OTP may be required to prevent fraud.

  • We can deliver to your work address. Please include company name, floor and department to avoid delays.

Out‑of‑stock after purchase

  • If an item becomes unavailable after you checkout due to a stock sync issue, we’ll contact you within 1 business day to offer a refund, backorder ETA, or alternative.

Undeliverable parcels & returns to sender

  • If a parcel is returned to us due to wrong/incomplete address, non‑collection or failed delivery attempts, we’ll contact you to arrange a re‑ship. Additional courier fees will apply. If you’d rather cancel, we’ll refund less any re‑shipping costs (original shipping is free) once the item is back and checked.

International shipping (future‑friendly)

  • Not available yet. Duties, taxes and import rules vary widely by country; when we open this up, charges will be shown at checkout or collected by your local customs authority.

Contact

Quick FAQ

  • Can I schedule a specific delivery time? Not guaranteed. We’ll add notes for the courier, but they control routes and timing.

  • Can the driver call before delivery? We request it, but it’s not guaranteed. You’ll have tracking updates.

  • Do you deliver on weekends or public holidays? No.

  • Can I collect? If we enable collection, details will appear at checkout and in your order confirmation.